Return & Refund Policy

1. Return Window

We accept returns within 30 days of delivery for both members and non-members. Items must meet the conditions described below.

2. Eligible Items for Return

• Products must be unused, unwashed, and in original packaging with tags attached.
• Certain categories are final sale and non-returnable: underwear, masks, food and beverage products, cosmetics, fragrances, soaps, and other items marked "final sale" at checkout.
• Items that do not meet these conditions may be refused.

3. Refunds

• Refunds will be issued to the original form of payment once we receive and inspect the returned item.
• Refunds will exclude any shipping costs paid on the original order.
• Please allow standard processing time (typically 5–10 business days after receipt).

4. Exchanges

• We allow size and color exchanges for eligible products, subject to stock availability.
• Exchange requests follow the same 30-day return window and product condition requirements.
• If the requested item is unavailable, we will issue a refund instead.

5. Return Shipping Costs

• Free returns are provided for eligible products, excluding final-sale items.
• Customers are responsible for securely packaging and returning the item.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

• Notify us within 7 days of delivery by contacting support@wildstride.com.
• Provide order details and photos, if requested.
• We will replace the item at no additional cost or issue a refund if replacement is unavailable.

7. Membership Refunds

• WildStride offers a 30-day satisfaction guarantee for memberships. If you are not satisfied, you may request a full refund of your membership fee within 30 days of purchase.
• After 30 days, membership fees are non-refundable.

8. Gift Memberships

Gift memberships follow the same terms as other memberships, with these additional conditions:

• Refunds for unused gift memberships may be requested within 30 days of the original purchase date.
• Once a gift membership has been redeemed by the recipient, it is non-refundable and non-transferable.

9. How to Initiate a Return

To start a return, exchange, or membership refund request:

• Log into your account and follow the return instructions, or
• Contact us at support@wildstride.com.

10. Policy Updates

WildStride may update this Return & Refund Policy at any time. The revised version will be posted on our website with a new effective date.